faq

Drapes

What separates you from other window treatment companies?

Our priority is quality at an affordable price. All drapes, roman shades, valances, ottomans and pillows are made in the US, from start to finish to guarantee satisfaction.

What drapery styles do you offer?

  • Flat Panel: This simple style allows you to showcase beautiful fabric without formality, so no extra stitching or pleat at the top of the drape.
  • Fan Pleat: Series of equally spaced triple pleats that are pinched at the top of the header forming fans below the pinch.
  • Three-Finger Pinch Pleat: A series of equally spaced triple pleats that are pinched at the center of the header forming fans below and above the pinch.
  • Two-Finger Pinch Pleat: A series of equally spaced double pleats that are pinched at the center of the header forming fans below and above the pinch.
  • Inverted Pleat: Deep, inverted, tailored pleats which are flat on the right side of the drapery to create a class flat look at the top.

How are the products made?

All products are sourced in the U.S and made locally in Hackettstown, NJ, by experienced seamstresses and skilled artisans.

What types of lining do you offer?

Privacy Lining: Made from 100% cotton, this lining provides privacy and partial sun blockage.
Blackout Lining: Made from 100% microsuede polyester, this is used to block out light entirely and because it is thicker, gives the drape a fuller look.

Will there be fabric variation from time to time?

There may be a slight difference in color due to variations between dye lots. If you are planning on ordering the same color for multiple window treatments in your home, we recommend that you order them all at once to ensure that the fabric is from the same dye lot.

Roman Shades

What Roman Shade pull mechanisms do you offer?

Cord Lock: Similar to wooden blinds, this features a cord on one side to adjust the shade.

Continuous Loop: A beaded loop on either side is used to move the shade up and down.

Cordless: This shade system has no strings or pulls, and instead has a simple tab hidden behind the shade to adjust the height.

What are Roman Shades ideal for?

  • Roman shades are great for adding structure and form to a room, and are highly functional if you’re looking to add privacy. It can be modern, casual or traditional depending on the style you pick

What styles do you offer?

Flat roman shade:

A flat base and a sleek bottom fold stack creates a modern minimalist look. Flat roman shades that are privacy lined will need some manual positioning of the bottom pleats as they are raised until the fabric develops a fold memory. For optimal use we recommend blackout lining.

Classic:

This is look is similar to the flat shade, but with a 7” fabric valance at the top.

Relaxed:

The relaxed style has a casual informal look, great for decorative purposes and to add some softness to your room decor. Stitched without any dowels, it creates a subtle curve at the bottom. Wider than 45″ wide shades, may form more than 1 curve.

What types of lining do you offer?

Privacy Lining: Made from 100% cotton, this lining provides privacy and partial sun blockage.
Blackout Lining: Made from 100% microsuede polyester, this is used to block out light entirely and because it is thicker, gives the drape a fuller look.

Is Roman Shade hardware included with the shade?

Yes, all of our shades are assembled and tested in house with the system assembled. We provide all necessary mount hardware to install the shades.

Valances

Do valances come with the necessary hardware needed for installation?

Yes, all window treatments we make are shipped with hardware included for install.

Why do you need the center window width when ordering a valance with a width of 75” or greater?

Any valance width greater than 75” will have 3 pleats of fabric, and in order for the center pleat to be in line with the center window width to make that possible.

Delivery & Returns

What is your return and exchange policies?

For custom orders like drapes, roman shades, and valances, each is custom and made to-order, our products are non-returnable and non-refundable with the exception of manufacturer defects or damages. Pillows and Ottomans may be returned or exchanged within 14 days of purchase. Original receipt must be included. Shipping charges are non-refundable. Click here for full policy.

Can I cancel my order?

Yes, if you change your mind within 24 hours of placing your order, just contact us at [email protected], or call us at (866)709-6058. We’ll cancel the order and issue a refund.

Design Assistance

Can you assist us with design decisions?

Yes, simply call us at (866)709-6058 or e-mail us [email protected] to assist you with the right selection based on your decor style.

Measurement & Installation

How do I measure for any window treatment?

Trade Professionals

Do you have a trade program?

Yes, we do. We look forward to working with interior designers. Please e-mail us at [email protected] or call us (866)709-6058.

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